Last week I received an e-mail from Bahareh Pahlevanzadeh, a graduate student at Universiti Sains Malaysia, describing her happiness at discovering LaTeX and my usmthesis class/template for writing her thesis.
Your mileage may vary, but I was a bit surprised when she expressed her opinion that
When it comes to getting my writing organised, I found LaTeX, especially with the USMthesis class template, to be actually very user-friendly.
Well I don’t know about you, but I think I can count on one hand the number of times I’ve heard/read in person the words “very user-friendly” being used to describe LaTeX! 
You can read more about Bahareh’s experience here.